Contact us

Email support@crystalfruitstudio.com. Include your iPhone model, iOS version, app version and a short description of the problem. Do not attach a personal photo unless we specifically ask and you are comfortable sharing it.

Photo and result troubleshooting

• Use a clear, front-facing photo with one person and even light.
• Avoid hats, sunglasses, heavy blur and hair cropped out of frame.
• Check your internet connection before starting an AI preview.
• AI results are estimates; try a different photo or style if facial details or hair boundaries look wrong.

Purchases and subscription

If premium remains locked, reopen the app and use Restore Purchases with the same Apple Account. Manage or cancel through iPhone Settings → your name → Subscriptions.

Read the complete Subscription Terms.

Privacy and deletion requests

Read the Privacy Policy. To request deletion or exercise a privacy right, email support@crystalfruitstudio.com with “Hair AI Privacy” in the subject. Account deletion does not automatically cancel an App Store subscription.