AlignedDownload App

We’re a small team and we read every message. Find quick answers below, or email us and we’ll help you out.

01Contact us

The fastest way to reach us is email: support@crystalfruitstudio.com. We usually reply within 2 business days.

Tip: when reporting a problem, include your iPhone model, iOS version, the app version (Profile → Version) and what you were doing. Please don’t include your personal answers or chat text unless we ask for it.

02Subscriptions and purchases

Cancel or change a plan

iPhone Settings → your name → Subscriptions → Aligned Future Self. You can also tap Profile → Manage subscription in the app. Cancel at least 24 hours before renewal.

Restore a purchase

Open Profile → Restore purchases while signed in with the Apple ID you subscribed with. Restoring on a new phone? Sign in with Apple first to bring your progress along.

Request a refund

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. If something went wrong in the app, write to us and we’ll help.

Premium features are locked

Check your connection, then Profile → Restore purchases. If it persists, email us your Apple order ID (from your Apple receipt).

03Your account and data

  • Back up / restore your account: Profile → Continue with Apple.
  • Start over: Profile → Reset my journey clears your answers, profile, plans, check-ins and chat but keeps your account and subscription.
  • Delete everything: Profile → Delete account. Details on the Delete your data page.
  • Privacy questions: see the Privacy Policy or email us with “Privacy” in the subject.

04Reminders and notifications

  • Choose your times in Profile → Reminders. Defaults are 8:30 (morning) and 21:30 (evening check-in).
  • Not getting reminders? Make sure notifications are allowed for Aligned Future Self in iPhone Settings → Notifications, and that Focus modes aren’t silencing them.
  • Reminder text is always generic so nothing personal appears on your lock screen.

05Troubleshooting

  • “Something went wrong” or replies not loading: check your internet connection and try again. The Future You chat and daily plans need a connection; your latest plan stays visible offline.
  • Today shows no actions: pull down to refresh. Your plan is created once per day when you open the app.
  • “You’ve reached today’s limit”: to keep the service reliable there are daily limits (for example on chat messages). They reset automatically.
  • App is out of date: update Aligned Future Self in the App Store, then reopen it.
  • Requirements: iPhone with iOS 17 or later.

06If you need urgent help

Aligned Future Self is not a crisis service and cannot respond in an emergency. If you or someone else is in immediate danger or you are thinking about self-harm, contact your local emergency services now — for example 112 (Türkiye and the EU) or 911 (US) — or a local crisis line (in the US, call or text 988). You can also reach out to someone you trust.

The app offers reflection and habit coaching only; it is not medical or mental-health advice. See the Terms of Use.